Pinnacle International, a high rise developer with exciting projects in Toronto and Mississauga, is seeking an energetic Customer Care Representative to work as a key member of our customer care team. The Customer Care Representative will play a pivotal role in our customer service team, being a point of contact for purchasers throughout the new home warranty process while representing Pinnacle International in all interactions.

Duties and Responsibilities

• Receive and Respond to Customer concerns via email or telephone
• Document and enter all deficiency concerns into our customer service portal
• Prepare and manage deficiency work sheets for trades and Pinnacle International service persons
• Organize, schedule and manage trades in order to address in suite deficiency concerns and repairs
• Develop a constructive and helpful working relationship with customer and other Pinnacle  International departments
• Assist in the management and implementation of Tarion Pre-Delivery Inspections

Qualifications

• Applicable diploma from a college, university and or trade school
•  Strong verbal and written communication skills
• Familiarity with Tarion Protocols, Guidelines, timelines and statutory forms
• Experience in high rise construction environment will be considered an asset
• Must have adequate computer skills and be comfortable with computer software
• We thank all candidates for your interest in this role, however only those that fit the required skills and qualifications will be contacted directly.